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FAQ's

FAQ's

Home FAQ's

FAQ's

FAQ's

Home FAQ's

Are you a factory?

Yes, we have our own mold processing center, injection molding equipment, printing equipment, etc. Can meet the product needs of the vast majority of customers. And we also have a strong design and drawing team, which can make it very easy for customers during the sample development stage. Finally, we also have complete supporting suppliers around us, such as packaging. Customers can solve everything in our one-stop shop.

What is your MOQ?

It needs to be determined based on the specific design and size of the product, and usually larger objects have lower MOQ. The MOQ for a regular product of about 10cm is approximately 500-1000PCS.

What Trade Terms do you support?

Usually we support EXW,FOB,CIF,DDP

What channel should I pay?

We only support bank wire transfers right now.

I have no experience in international trade and don’t know how to handle some customs procedures. What should I do?

You can choose the DDP trade term, whose full name is Delivered Duty Paid (named place of destination). It means DOOR TO DOOR&Bilateral customs clearance including taxation. You just need to prepare to receive the goods in your warehouse without worrying about any complicated procedures.

Where do you produce and ship?

We produce in Guangdong Province, China. Usually shipped from ports such as Shenzhen, Shanghai, or Ningbo. We can also ship according to your requirements.

How long does it take for me to receive the goods?

After confirming the samples and paying the deposit, we usually need about 20-30 days to complete production. If air freight usually takes 1-2 weeks, the goods can be delivered to you. If it is sea freight, it usually takes about 40 days of transportation time.

How do I pay for the goods?

-Support: T/T ,LC,Trade Assurance,Western Union,Paypal and so on .
-Bulk order: 50% deposit in advance after confirmed order, 50% balance payment before shipment.

How soon can I get the samples?

Samples take about 45 days from mold opening to molding.

Can I order samples before mass production?

Yes, of course. We charge you based on your design. After receiving your payment,  we will make a sample of your simulation doll and take a photo for your reference. If you wouldlike to see the actual sample cap, we can send you the sample by mail at yourexpense.

Why is your product so cost-effective?

- With our mission to help our customers cut down overall costs, Zhiyuan don't believe in over- priced strategy.
- Zhiyuan has been striving to do our best to keep price as low as possible without sacrificing quality. Beyond that, Zhiyuan improves the competitiveness on manufacturing costs by actively seeking the best possible component options and manage supply chain logistics.
-So, Zhiyuan could help ease your capital pressure and develop a mutually beneficial business relationship together.

How does your factory apply quality control?

- Before production, Zhiyuan has a meeting with all management people to confirm all production details.
- We have a dedicated QC process for  production, which regulates and focuses on      every detail of the production process.
- All the materials will be checked by sales and production management before using.  - Each production line has a team leader to monitor quality.
- Specialized quality controller check quality on finished products.

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